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    • Customer Service

    Customer Service Administrator

    £28,000

    Customer Service Administrator

    Essential Personnel are excited to be working with a fantastic company based in Cheadle Hulme who are seeking a Customer Service Administrator to join their team in a hybrid role.

    Main Responsibilities:

    · Processing of orders from receipt of order through to payment of invoice

    · Logistics e.g. arrange deliveries with hauliers and liaise with Brussels office for direct deliveries

    · Credit control

    · Stock management

    · Support sales personnel by liaising with customers by phone

    Duties and responsibilities

    · Ensure accurate entry of orders and invoicing

    · Establish frequent customer interactions by responding to enquiries and offering solutions to problems

    · Manage sales ledger and ensure payment of outstanding invoices on time

    · Liaise with hauliers to ensure that customer delivery requirements are met

    · Ensure sufficient stocks at storage facility and organise replenishment (weekly stock reports)

    · Own sales effort where required (spotting gaps in order patterns and chasing customers)

    · Maintain/build industry and product knowledge, trends, regulations, needs

    · Preparation of monthly reports (turnover and tonnes sold by customer and product)

    Essential Skills:

    · Reliability

    · Attention to detail

    · Excellent communication skills

    · Good IT skills e.g. Excel and word (Xero for order processing but training will be provided)

    · Strong relationship skills

    · Good commercial skills

    · Self-motivated and able to manage time effectively

    Benefits:

    · 25 days paid holiday plus paid Bank holidays per annum

    · Flexible working

    · Free parking

    · Excellent transport links

    Working hours are 08:00 – 16:00, Monday-Friday. This is a hybrid role – 3 days in the office, 2 at home.

    Salary is £28,000

    If you’re ready to be a part of a growing and dynamic business and dedicated to offering seamless service, we invite you to explore this opportunity and join them on their journey of excellence.

    So, if you would like to continue your career as a Customer Service Administrator with a fantastic company, apply today!

    Essential Personnel is operating as an Employment Agency.

    Synopsis of this role:

    Apply
    • Customer Service

    Customer Service Representative (12 Month FTC)

    £25,000

    Customer Services Advisor – 12 months FTC.

    Our finance company is recruiting a Customer Services Advisor to work in their office in Cheadle. This is a 12 month fixed term contract.

    In your role as a Customer Services Advisor you will be be helping customers via inbound calls and emails

    Duties include:

    • Dealing with issues and queries and being proactive to solve problems
    • Resolve customer queries
    • Update the database
    • Assist with all admin scanning, dealing with the post etc

    As a Customer Services Advisor you will be expected to work Monday to Friday 9-5, a weekly rota will mean one day is 8-4 or 10-6. Salary is £25,000.

    You will need:

    • To be educated to GCSE level or equivalent with passes in English and Maths.
    • Be able to use different systems including Microsoft Office 365.
    • Great communication skills, and to be able to prioritise and manage your time effectively.
    • You will need to really care about helping customers and be able to work in a team environment.

    Benefits include:

    • 33 days holiday allowance – includes bank holidays
    • Extra day – your birthday day off!
    • Pension Scheme & Salary Sacrifice
    • 4 x Death in Service

    If you would like a career as a Customer Services Advisor with a great local company apply today!

    Essential Personnel is operating as an Employment Agency in relation to this position.

    Synopsis of this role:

    Apply
    • Customer Service

    Customer Service Advisor

    £24,000 – £26,000 DOE

    Our finance company is recruiting a Customer Services Advisor to work in their office in Cheadle. In your role as a Customer Services Advisor you will be helping customers via inbound calls and emails.

    Duties include:

    • Dealing with issues and queries and being proactive to solve problems
    • Resolve customer queries
    • Update the database
    • Assist with all admin scanning, dealing with the post etc

    As a Customer Services Advisor you will be expected to work Monday to Friday 9-5, a weekly rota will mean one day is 8-4 or 10-6. 

    Synopsis of this role:

    • To be educated to GCSE level or equivalent with passes in English and Maths.
    • Be able to use different systems including Microsoft Office 365.
    • Great communication skills, and to be able to prioritise and manage your time effectively.
    • You will need to really care about helping customers and be able to work in a team environment.

    Benefits include:

    • 33 days holiday allowance – includes bank holidays
    • Extra day – your birthday day off!
    • Pension Scheme & Salary Sacrifice
    • 4 x Death in Service

    If you would like a career as a Customer Services Advisor with a great local company apply today!

    Essential Personnel is operating as an Employment Agency in relation to this position.

    Apply